COURSE DESCRIPTION (OVERVIEW & PURPOSE)
Nowadays, formal mechanisms for bioinformatics tools usage and command line support are limited. PHINDaccess WP3 members have implemented in IPT a Helpdesk (HD), that provides generic bioinformatics support to IPT researchers through an online ticketing platform called GLPI.
The HelpDesk course aims to present the GLPI helpdesk to IPT researchers and users outlining its implementation, management and usage with practical examples on how to create an online ticket and how the ticket is managed to provide assistance and information for bioinformatics and/or computational problem related tools usage, command line and HPC usage.
TYPE OF TRAINING
7th March 2022
This course is restricted to the young researchers previously selected from IPT's research labs and who have participated in the PHINDAccess course series.
9h - 10h15 Introduction to GLPI HelpDesk